All people in our community have the right to complain if a service they are receiving is inadequate. They have the right to access appropriate bodies who will listen and act on any grievances that occur.

Choice Community Health recognises and supports the right of the client and their family to complain about the service provided. If people are concerned or unhappy with their service or the treatment they receive, they are invited to discuss their grievance with Choice Community Health. We make every effort to resolve grievances in this initial process. We want you to feel comfortable initiating this process without fear of discrimination and in the knowledge that a satisfactory resolution will be pursued.

Contact Choice Community Health with your concerns, and we will address all complaints, whether formal or informal, in a fair and positive manner with confidentiality maintained throughout the process. Choice Community Health does care, and we will act to ensure matters are addressed.

A great first step would be to discuss your concerns with the person directly involved. If you don’t believe that has resolved things, then contact your Service Manager. Matters of a serious nature will be escalated to Choice Community Health Management for investigation.

If you feel a complaint has not been adequately addressed, then contact us to find out other avenues/agencies you can contact.

For further assistance, contact us at:

• Email: [email protected]
• Website: www.choicecommunityhealth.com.au