Choice Community Health values feedback as an essential part of improving the quality of our services. We are committed to ensuring all clients, families, carers, and staff feel empowered to share their experiences and provide constructive feedback about our services.

Purpose of the Policy

This policy outlines the process for providing feedback, both positive and negative, and ensures that all feedback is handled respectfully, confidentially, and with a commitment to continuous improvement.

Feedback Process

1. Providing Feedback:

   Feedback can be provided verbally, in writing, or electronically. This includes:

   • Speaking directly to a staff member or Service Manager.
   • Calling our office on 1300 647 122
   • Emailing feedback to [email protected].
   • Submitting feedback via our website at www.choicecommunityhealth.com.au.

2. Acknowledgment of Feedback:

   All feedback will be acknowledged within 2 business days of receipt.

3. Assessment and Action:

   • Feedback is reviewed to identify areas of improvement or opportunities for recognition.
   • When applicable, a plan of action will be developed to address concerns raised in the feedback.

4. Follow-Up:

   If the feedback requires further investigation or action, clients will be informed of the progress and outcomes within 14 days.

Confidentiality and Anonymity

Clients, carers, and staff can provide feedback anonymously. All feedback will be handled confidentially and only shared with relevant personnel responsible for addressing the feedback.

Continuous Improvement

Feedback received will be used to enhance our services. Insights gained from feedback will inform staff training, policy updates, and service adjustments to ensure Choice Community Health continues to meet the needs of the community.

For further assistance, contact us at:

• Email: [email protected]
• Website: www.choicecommunityhealth.com.au