3.6 Flexible Work Arrangements Policy and Procedure

Choice Community Health prioritises employee satisfaction and understands their right to request work arrangements preferable to their needs to ensure a healthy work-life balance.

Policy

All Choice Community Health employees and staff can request a change in their assigned work arrangements to ensure that they have a suitable work-life balance. Choice Community Health will ensure equal opportunity for all personnel while maintaining the quality and efficiency of service provision.

Procedure

All Choice Community Health workers are assigned work arrangements during the commencement of their employment as per the Staff Hiring and Induction and Rostering policies and procedures. Individual responsibilities and work arrangements depend on the current organisational workload, quality requirements, deadlines, deliverables and other factors. Department managers work with the People & Culture Manager to decide work arrangements that both meet the organisational work and quality requirements but also consider work-life balance of the workers. These work arrangements and possible changes made to it in the future are communicated to all employees before they join.

Requesting Changes

If a worker or staff member needs to change their work arrangements due to any reason including but not limited to unhealthy work-life balance, over working or burn outs, commute related issues, family, academic or home situations; they can request for a change of work arrangements.

Choice Community Health promotes an open and collaborative work environment where all managers are approachable and understanding of their team members’ needs. Workers and staff members are also encouraged to communicate their concerns openly with their managers. Any worker wanting to change their work arrangements is encouraged to discuss it with their manager before making a formal request. The manager should consider the following factors before decision:

Needs of service and client

Impact on service/job operation

Upcoming deadlines or workload

Other factors

If the Manager cannot approve the initial (informal) request considering the above factors. Workers can put in a formal request in writing to the People & Culture Manager, which is to be forwarded to the Directors after getting a response from the respective department manager.

The Directors will assess the case in an unbiased manner and try to accommodate the request without affecting the service or client needs. If the worker is still unsatisfied with the decision, they can submit a Complaint or Feedback form, the Continuous Improvement and Disputes and Grievances policies and procedures will be applicable from that point on.

Supporting Documents

Documents, forms and templates referenced in or related to this policy and procedure are listed below:

Continuous Improvement Policy and Procedure

Disputes and Grievance Policy and Procedure

Staff Hiring and Induction Policy and Procedure